Résumé

Leads experience strategy, creative direction, and AI-assisted workflow design within EY Studio+, working with partner-level stakeholders on future-state narratives, executive experiences, and product direction.

• Built an enterprise AI-assisted workflow for client value and relationship management, hands-on from concept through working system: grounded in firm context, several tools sequenced across the process, and relationship managers’ decisions and approvals kept as defined review points.
• Leads experience design, content design, and narrative architecture for EY’s flagship executive experience platform, relaunched to align executives around enterprise transformation.
• Developed a future-state financial-services Marketplace concept for a high-stakes pursuit, translating strategy and persona narratives into an editable Figma design system, a working prototype, and an executive-ready presentation experience.
• Defined a Classic-to-Intelligence-Enabled Model within that concept, demonstrating context-aware opportunity discovery, explainability, advisor decision control, and privacy-safe aggregate insight for asset managers.
• Designed and delivered an immersive executive experience for a global bank’s commercial banking leadership, carrying it from concept through delivery.

Carried an acquired design practice into a global firm while preserving specialist capability.

• Led the post-acquisition integration of Dignari’s design practice into EY, standardizing ways of working across 20+ practitioners while preserving specialist capability.
• Design portfolio was referenced in federal RFP responses following the integration, contributing to multiple contract wins.
• Led the combined Human-Centered Design Community of Practice.

Built the design organization, and the operating standards behind it, as the firm scaled roughly twelvefold into acquisition.

• Built and led a ten-person multidisciplinary product design organization spanning UX, research, content design, and visual design, while the firm scaled from 24 employees to roughly 300 into its 2024 EY acquisition.
• Directed design across a 50+ application portfolio at CBP alone, spanning 21+ desktop, 25+ mobile, 4+ tablet, and AR/VR applications, plus TSA and USCIS programs, in security-accredited, Section 508, PII-sensitive environments, on products used by more than 25 million people.
• CBP One: led design for CBP’s flagship public-facing mobile platform, consolidating traveler and stakeholder services, including I‑94, entry and exit, and appointment scheduling, into a single intake experience for travelers and officers.
• OIT Design System: established CBP’s internal design system in 2018, combining Material Design and the U.S. Web Design System into the reusable component library supporting internal applications.
• Built the hiring frameworks and operating standards that made design a durable enterprise capability rather than a service desk, including a design-department hiring process other departments adopted.

Established design standards and executive communication for government engagements.

• Established design standards and executive communication for government clients, and led CSC’s visual strategy from concept through execution for clients including the Financial Times and federal agencies.